AIMS
To understand your obligations to Duty of Care
LEARNING OUTCOMES
By the end of this course you will be able to:
- Know what your duty of care is and with who
- Understand the definitions used in Duty of Care
- Know which legislations relate to Duty of Care and why
- Be aware of your responsibilities and your employers
- Understand the importance of an individual’s right to live independently whist keeping them safe from harm
- Know how to deal with comments and complaints
- Understand that mistakes happen and follow procedure to prevent further mistakes
- Recognise why conflict happens and how to deal with the individual and situation
LESSONS AND TOPICS
Duty of Care
- Duty of Care
- Duty of Care to Others
Incidents, Errors and Near Misses
- Mistakes
- Types of Mistakes
- What to do After a mistake is Made
- Do Not Blame Others
Definitions
- Wellbeing
- Code of Conduct
- Advocate
Managing Conflict and Difficult Situations
- Causes of Conflict
- Resolution
- Recognising Potential Conflict
- Workplace Policy and Procedure
Legislation
- The Health & Safety at Work Act 1974
- The Management of Health and Safety Regulations 1999
- RIDDO
- COSHH
- PUWER
Responsibilities
- Employee Responsibilities
- Employer Responsibilities
Making Decisions
- Supporting Independence
- Risk assessment
- Mental Capacity
Comments and Complaints
- Complaints are an opportunity for Improvements
- Positive Comments
- Reporting Concerns
- Complaints Legislation
- Procedure for receiving Complaints/Comments
- Complaints Officer
We recommend:
- Initial training be face-to face
- Annual e-learning refreshers
- A face to face refresher after 3 years
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