AIMS
To support staff returning to work after dealing with difficult personal circumstances or ill health
LEARNING OUTCOMES
By the end of this course, you will
- Know what Counselling is
- Be aware of types of Counselling
- Understand the grieving process
- Be able to suggest ways to help staff express their feelings
- Know ways to cope with stress
- Be able to promote mindfulness
- Understand the effects of stress on staff and others
- Use a range of good people management skills
- Know how to support staff in returning to work
- Be aware of barriers to communication and how to overcome them
- Know how to use good questioning techniques
- Understand the importance of sustaining supportive behaviour
- Know the roles and responsibilities of managers and staff
- Know when to refer to other agencies
LESSONS AND TOPICS
Counselling
- Competence
- What is Counselling?
- Types of Counselling
People Management Skills
- Barriers to Communication
- Active Listening
- Questioning
- Reflection
- Sensitivity and Empathy
- Context
- Self-Disclosure
Bereavement
- The Grieving Process
- Coping with Loss
- Expressing Feelings
- Moving Forward
- Birthdays and Anniversaries
Supporting Staff
- Before Returning to Work
- Back to Work Meeting
- Staff Anxiety
- Supporting Staff
- Reasonable Adjustments
- Sustaining Supporting Behaviour
Stress
- Coping with Stress
- Mindfulness
- Stress and the Effects on Others
Roles and Responsibilities
- Roles and Responsibilities of a Carer
- Roles and Responsibilities of a Manager
- Referring to Other Agencies
- Signposts to Useful Organsiations
Case Studies
- Discussions
- Case Studies / Role Play
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