Customer Service — Hospitality
Customer service training for hospitality helps your team provide good customer service. Delivered on-site by our experienced trainers.
About the course
Provide good customer service in hospitality
By the end of the course, delegates will:
- Understand what is meant by good customer service
- Know the importance of making a good first impression
- Understand the importance of complaints
- Understand the importance of evaluation and feedback
- Know ways to make people feel special
- Recognise how special events affect people
- Recognise the expectations of customers
- Know how to meet the needs of customers
- Understand the principles of effective communication
- Recognise how the business environment affects customers
What you’ll cover
Full course content
Everything the course covers, exactly as our trainers deliver it:
Customer Care
- Understand what is meant by good customer service
- Know the importance of making a good first impression
- Proper use of language
- Bad customer service
- Tips for good customer service
Telephone Communication
- Adopt a positive tone
- Smile on the phone
- Speak clearly
- Be sincere
- Use their name
- Leave the customer satisfied
Complaints
- Understand the importance of complaints
- Receiving complaints
- Complaint tips – taking a complaint
- Complaint tips – finding solutions
Evaluation And Feedback
- Understand the importance of evaluation and feedback
Cost Of Customer Care
- Recognise the expectations of customers
- Know how to meet the needs of customers
Good Communication
- Understand the principles of effective communication
- Barriers to communication
Environment
- Recognise how the business environment affects customers
Keep exploring
Related leadership & management courses
These subjects sit naturally alongside this course — and we can combine courses into one visit.
Good to know
Frequently asked questions
Where is the training delivered?
All of our training is delivered on-site at your service, anywhere in the UK — we come to you, so there are no travel costs or venue hire for your team.
How long is the Customer Service — Hospitality course?
It runs as a half day – 3 hours course, delivered in one visit unless stated otherwise.
How many delegates can attend?
Up to 15 delegates per session.
Do delegates receive a certificate?
Yes — every delegate receives a certificate on completion. Certificates are valid for 3 years, so plan refresher training before they expire.
How much does the course cost?
We price every course on application, based on your dates, location and delegate numbers. Use the contact buttons below — we reply quickly with a quote.
Can we combine courses into one visit?
Yes. Many clients build a full training day from shorter courses, and we can deliver several subjects in one visit — just tell us what your team needs.
Do you only train care providers?
No. This course suits hotels & hospitality, restaurants & catering, leisure venues, retail, care settings. If your sector isn’t listed, ask — we’ll tailor the course to your setting.
Book this course
We bring Customer Service — Hospitality training to your service
Delivered on-site at your service, nationwide, with pricing on application. Tell us your dates and delegate numbers and we’ll reply quickly with a quote.
Part of our leadership & management training range. Also explore behaviour management training and mental health training.