Leadership & Management
Our leadership and management course gives care team leaders the confidence and skills to lead their team, exchange feedback, communicate clearly and support staff wellbeing. It follows current guidance and best practice. Delivered on-site by our experienced trainers, with practical work wherever the subject allows.
About the course
Lead your team with confidence
By the end of the course, delegates will:
- Understands the leader’s role, responsibilities and legal duties in a care setting
- Knows the key legislation and regulations that shape safe, compliant care
- Applies effective supervision and appraisal practice with their team
- Gives and receives feedback constructively, using recognised feedback models
- Builds an effective, trusting team culture
- Communicates clearly, delegates with trust, and manages conflict calmly
- Recognises the signs of stress and knows how to support staff wellbeing
- Runs a safe, well-organised handover between shifts
What you’ll cover
Full course content
Everything the course covers, exactly as our trainers deliver it:
Roles and Responsibilities
- The role of a leader
- Responsibilities
- Supporting your team
- Skills required
Legislation and Regulations
- Safeguarding Vulnerable Groups Act
- Mental Capacity Act
- Health and Safety at Work Act
- Data protection
- The Care Act
- Health and Social Care Act
- Duty of care
- Duty of Candour
- Whistleblowing
- KLOE
The Role of a Leader
- Supervising your team
- Accountability
- Workload management
- Performance appraisal
- Get to know your team
- Competency
Supervisions and Appraisals
- What is a supervision?
- Importance of supervisions
- Functions of a supervision
- Who can provide supervisions?
Feedback
- The importance of feedback
- Types of feedback
- Barriers to feedback
- Feedback models
- Strategies for sharing constructive feedback
- Accepting negative feedback
- Feedback tips
Team Effectiveness
- Seven tips for successful teamwork
- Have a shared understanding of goals and tasks
Communicate Effectively
- Communication fundamentals
- Set reasonable expectations
- Delegate responsibilities
- Reward accomplishments
- Confront conflict
- Find solutions to problems
- Be resilient
Willingness to Listen
- Listening
- Signs of active listening
Stress
- What is stress?
- Positive stress (eustress)
- Negative stress
- The fight or flight response
- Symptoms of stress
- Managing unresolved stress
- Work related triggers of stress
- How negative stress can affect staff and residents
Handovers
- What is a handover?
- Responsibility for handover
- Designated time for handovers
- DNACPR
- Recording handover information
Keep exploring
Related leadership & management courses
These subjects sit naturally alongside this course — and we can combine courses into one visit.
Good to know
Frequently asked questions
Where is the training delivered?
All of our training is delivered on-site at your service, anywhere in the UK — we come to you, so there are no travel costs or venue hire for your team.
How long is the Leadership & Management course?
It runs as a full day – 6 hours course, delivered in one visit unless stated otherwise.
How many delegates can attend?
Up to 12 delegates per session — we keep practical groups smaller so everyone gets hands-on time.
Is there a practical element?
Yes — delegates practise the techniques hands-on during the course, guided by the trainer.
Do delegates receive a certificate?
Yes — every delegate receives a certificate on completion. Certificates are valid for 2 years, so plan refresher training before they expire.
How much does the course cost?
We price every course on application, based on your dates, location and delegate numbers. Use the contact buttons below — we reply quickly with a quote.
Can we combine courses into one visit?
Yes. Many clients build a full training day from shorter courses, and we can deliver several subjects in one visit — just tell us what your team needs.
Do you only train care providers?
No. This course suits care settings, schools & colleges, offices & workplaces, charities, public sector. If your sector isn’t listed, ask — we’ll tailor the course to your setting.
Book this course
We bring Leadership & Management training to your service
Delivered on-site at your service, nationwide, with pricing on application. Tell us your dates and delegate numbers and we’ll reply quickly with a quote.
Part of our leadership & management training range. Also explore behaviour management training and mental health training.