Terms and Conditions
The terms that apply when you book training with Orchard Rock Training.
Learner pre-course information
Learners should be made aware that there will be an end of course assessment, usually in the form of a question paper. Learners will require a pen and paper throughout the course.
Maximum delegate numbers
- Mandatory – maximum of 15 delegates, unless a practical element is included, which reduces the number to a maximum of 12.
- Clinical – maximum of 12 delegates.
- Virtual – maximum of 15 delegates.
Special considerations
A learner may have special considerations, for instance temporary or permanent:
- learning needs;
- physical disability;
- medical conditions.
Where practicable, please notify us of any special considerations so that we can prepare reasonable adjustments to the course in advance. Alternatively, please provide learners with our contact details so that they may contact us directly.
Future bookings and services
Please liaise with the office directly regarding any future bookings at bookings@orchardrock.com. We can provide:
- training;
- consultancy;
- observations;
- NVQs;
- risk assessments;
- health and safety and fire checks;
- policies and procedures;
- Care Certificates;
- and many more – please ask the office for details.
By accepting this booking, you agree to our terms, which include not poaching our trainers directly to work for you. Trainers will also be in breach of their contract with us if they were to accept work from you without our consent.
Cancellations
Orchard Rock reserves the right to charge a cancellation fee if a course is cancelled within 21 working days of the date of training. 100% of the course fee is payable if training is cancelled 14 working days or fewer prior to training. 50% of the course fee is payable if the course is cancelled between 15 and 21 working days of training. Cancellation charges will always be waived where exceptional circumstances prevail and Orchard Rock Training and the client have mutually agreed. All cancellations must be confirmed in an email, and any cancellations within 7 days must also be accompanied by a phone call to ensure that the bookings team are fully aware of the cancellation.
Certificates
If we are responsible for producing your certificates, the certificates for this training will be produced within 1 week of the course and dispatched upon payment of our invoice. Invoice terms are 2 weeks from the date of training, unless agreed in writing otherwise.