Approach & Attitude
Approach and attitude training helps your team promote and apply a positive, happy and conscientious attitude at work. Delivered on-site by our experienced trainers, with practical work wherever the subject allows.
About the course
Bring a positive, conscientious attitude to work
By the end of the course, delegates will:
- Describe a positive, professional attitude and demonstrate it day to day
- Explain the effect of attitude on residents, on colleagues and on yourself
- Know the regulated standards that approach is measured against
- Explain what workplace culture is, and how a poor one takes hold
- Recognise institutional practice and the everyday disrespect that goes with it
- Identify disruptive behaviour and know how it should be handled
- Know how and where to raise a concern, and the protection that applies
- Recognise demotivation early and rebuild motivation practically
What you’ll cover
Full course content
Everything the course covers, exactly as our trainers deliver it:
Why Approach and Attitude Matter
- What this course is about
- The framework you work within
- What the sector expects of you personally
- How attitude shows up in inspection
Attitude and Its Effects
- What we mean by attitude
- Signs of a positive and a negative approach
- The effect on you, and on your colleagues
- The effect on the people you support
Culture in Your Service
- What culture actually is
- Culture and quality of life
- What builds a good culture
- Learning as part of culture
Person-Centred Practice and Institutional Drift
- Person-centred practice
- How services drift into institutional practice
- Language, routines and restriction
- Visiting is a regulated standard
Everyday Disrespect and Intellectual Abuse
- Everyday disrespect
- Example: A concern dismissed
- Terms of endearment
- When poor attitude becomes a safeguarding matter
Disruptive Behaviour at Work
- Recognising disruptive behaviour
- Where the line sits in law
- How it should be handled
Speaking Up: Candour, Concerns and Protection
- Being open when things go wrong
- Raising a concern
- Staffing and your ability to do the job
Motivation and Sustaining a Positive Culture
- Recognising demotivation early
- What rebuilds motivation
- Looking after your own attitude
Keep exploring
Related leadership & management courses
These subjects sit naturally alongside this course, and we can combine courses into one visit.
Good to know
Frequently asked questions
Where is the training delivered?
All of our training is delivered on-site at your service, anywhere in the UK. We come to you, so there are no travel costs or venue hire for your team. This course is theory-based, so we can also deliver it virtually over Zoom if that suits your team better.
How long is the Approach & Attitude course?
It runs as a half day (3 hours) course, delivered in one visit unless stated otherwise.
How many delegates can attend?
Up to 15 delegates per session.
Do delegates receive a certificate?
Yes, every delegate receives a certificate on completion. We recommend refreshing every two years.
How much does the course cost?
We price every course on application, based on your dates, location and delegate numbers. Use the contact buttons below. We reply quickly with a quote.
Can we combine courses into one visit?
Yes. Many clients build a full training day from shorter courses, and we can deliver several subjects in one visit. Just tell us what your team needs.
Do you only train care providers?
No. This course suits care settings, schools & colleges, offices & workplaces, charities, public sector. If your sector isn’t listed, ask and we’ll tailor the course to your setting.
Book this course
We bring Approach & Attitude training to your service
Delivered on-site at your service, nationwide, with pricing on application. Tell us your dates and delegate numbers and we’ll reply quickly with a quote.
Part of our leadership & management training range. Also explore behaviour management training and mental health training.