AIMS
To be able to communicate & document care, and report efficiently & accurately
LEARNING OUTCOMES
By the end of this course, you will:
- Understand the process of communication
- Recognise the importance of effective communication
- Know of key ways people communicate
- Recognise key barriers to communication, and how to overcome them
- Understand how to listen mindfully
- Recognise barriers to effective listening, and ways to overcome them
- Recognise how to document information effectively and accurately
- Understand the Caldicott Principles and how to implement them
- Understand what is meant by Defensible Documentation
- Know how to write Defensible Documentation
- Know how to use communication methods and documentation to accurately report information
- Understand when and how to use appropriate methods of reporting
LESSONS AND TOPICS
Communication
- What is Communication?
- Importance of Communication
- Methods of Communication
Methods of Communication
- PECS
- Makaton
- Gestures
- Posters
- Diagrams
Documentation
- Importance of Documentation
- Types of Documentation
- Accurate Records
- Avoiding Abbreviations
- Caldicott Principles
- Data Protection Act 2018
- Good Record keeping Habits
Barriers to Communication
- Common Barriers
- Time
- Environment
- Embarrassment
- Jargon
- Information Overload
Defensible Documentation
- What is Defensible Documentation?
- Questions to ask yourself
- Write it down!
- Which documents need to be defensible
- The Key Questions
Listening Skills
- Mindful Listening
- Barriers to Listening
- Checking and Clarifying
- Asking Questions
Reporting
- Understanding
- Effective Reporting
- Case Studies
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