AIMS
To be able to employ effective teaching, mentoring, coaching, and reflective techniques in your role as a mentor
LEARNING OUTCOMES
By the end of this course you will:
- Be able to describe the roles and responsibilities of mentors
- Identify the qualities of an effective mentor, and be able to implement them into your mentorship
- Recognise and demonstrate the importance of good communication
- Identify barriers to good communication and describe possible solutions
- Implement different mentorship models into your practice
- Use reflection effectively in your practice
- Explain the importance of and be able to give constructive feedback
- Describe different feedback models
- Identify and use ways to reduce conflict
LESSONS AND TOPICS
Coaching and Mentoring
- What are Coaching and Mentoring?
- Standards of Proficiency
- Qualities of a good Coach or Mentor
- Benefits of a good Coach or Mentor
- Role and Responsibilities of a Coach or Mentor
Communication
- Importance of Communication
- Barriers to Communication
- Types of Communication
- What the Environment Communicates
- Listening Skills
Models of Coaching and Mentoring
- Pushing and Pulling
- Models of Mentorship
- GROW
- Coaching and Mentoring - the Differences
- Teaching a Practical Skill
Feedback
- The Importance of Constructive Feedback
- Types of Feedback
- Barriers to Feedback
- Feedback Models
- Feedback Tips
Reflective Practice
- Benefits of Reflective Practice
- Gibb's Reflective Cycle
Conflict Resolution
- What is Conflict?
- Your Behaviour in Conflict
- Reducing Conflict
- Preventing Future Conflict
