AIMS
To understand responsibilities and protocols relating Relational Training
LEARNING OUTCOMES
By the end of this course, you will:
- Know techniques for applying Person-Centred principles to understand patients
- Know what is meant by Relational Security
- Be able to implement See, Think Act procedures in the workplace
- Recognise and minimise Patients Risks
- Recognise and minimise Environmental Risks
- Understand the Importance of Good Communication
- Implement Effective Communication Techniques
- Understand the Required Documentation
LESSONS AND TOPICS
Understand Your Patient
- Person-Centred Care
- Mental Health
- Mental Health Problems
Environmental Risks
- The Environment
- Effects on Patients
- Recognising Problems
- Communicating
- Outside World
Relational Security
- What is Relational Security?
- Key Areas
- See, Think, Act
Communication
- Good and Poor Communication
- Methods of Communication
- Barriers to Communication
- Active Listening
Patients Risks
- Patient Mix
- Patient Dynamics
- Patient Histories
- Monitoring
- Admissions
- Limits
Documentation
- Types of Documentation
- Risk Assessments
- Accurate Records
- Caldicott Principles
- Data Protection
- Defensible Documentation
- Effective Reporting
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