Customer Care
Customer care training helps your team provide good customer service. Delivered on-site by our experienced trainers.
About the course
Provide good customer service
By the end of the course, delegates will:
- Understand what is meant by good customer service
- Know the importance of making a good first impression
- Understand the importance of complaints
- Understand the importance of evaluation and feedback
- Know ways to make people feel special
- Recognise how special events affect residents
- Recognise the expectations of residents
- Know how to meet the needs of residents
- Understand the principles of effective communication
- Recognise how the care home environment affects residents
What you’ll cover
Full course content
Everything the course covers, exactly as our trainers deliver it:
Customer Care In Care Homes
- Understand what is meant by good customer service
- Know the importance of making a good first impression
Complaints
- Understand the importance of complaints
Evaluate And Feedback
- Understand the importance of evaluation and feedback
Special Events And Anniversaries
- Know ways to make people feel special
- Recognise how special events affect residents
Cost Of Care
- Recognise the expectations of residents
Meeting Needs
- Know how to meet the needs of residents
Good Communication
- Understand the principles of effective communication
Environment
- Recognise how the care home environment affects residents
Keep exploring
Related courses
These subjects sit naturally alongside this course — and we can combine courses into one visit.
Good to know
Frequently asked questions
Where is the training delivered?
All of our training is delivered on-site at your service, anywhere in the UK — we come to you, so there are no travel costs or venue hire for your team. This course is theory-based, so we can also deliver it virtually over Zoom if that suits your team better.
How long is the Customer Care course?
It runs as a half day – 3 hours course, delivered in one visit unless stated otherwise.
How many delegates can attend?
Up to 15 delegates per session.
Do delegates receive a certificate?
Yes — every delegate receives a certificate on completion. We recommend refreshing every year.
How much does the course cost?
We price every course on application, based on your dates, location and delegate numbers. Use the contact buttons below — we reply quickly with a quote.
Can we combine courses into one visit?
Yes. Many clients build a full training day from shorter courses, and we can deliver several subjects in one visit — just tell us what your team needs.
Do you only train care providers?
No. This course suits care & nursing homes, home care & domiciliary, supported living, day services, hospices. If your sector isn’t listed, ask — we’ll tailor the course to your setting.
Book this course
We bring Customer Care training to your service
Delivered on-site at your service, nationwide, with pricing on application. Tell us your dates and delegate numbers and we’ll reply quickly with a quote.
Part of our specialist training range. Also explore mandatory training and clinical training.