Intensive Interaction
Intensive interaction training helps your team connect with people who communicate without speech, using intensive interaction safely, lawfully and with dignity. Delivered on-site by our experienced trainers.
About the course
Connect with people who communicate without speech
By the end of the course, delegates will:
- Understand that everyone communicates, and how meaning is carried without speech
- Know the duties covering accessible information, reasonable adjustments and advocacy
- Understand who Intensive Interaction is for, and the language now used in UK practice
- Know what Intensive Interaction is, where it came from, and the Fundamentals it works on
- Understand how consent is read from behaviour, and what a best interests decision does and does not authorise
- Be able to use the approach in practice — noticing, waiting, joining in, responding and recording
- Recognise when the approach is not appropriate, and when to stop
- Know what the evidence does and does not show, and what it takes to sustain the work in a service
What you’ll cover
Full course content
Everything the course covers, exactly as our trainers deliver it:
Communication and why it matters
- Communication is more than speech
- Why it matters in practice
- Diagnostic overshadowing
- The duty to communicate accessibly
- Total communication
The people, the language and the law
- Who intensive interaction is for
- The words we use
- The legal and training framework
- Where NICE stands
What intensive interaction is
- Origins
- The central idea
- The fundamentals of communication
- Common misunderstandings
Consent, dignity and safeguarding
- Capacity and best interests
- Reading consent from behaviour
- Touch
- Age-appropriateness and culture
Doing it
- Getting started
- Joining in
- Building anticipation and joint focus
- Pausing and stopping
- How long, how often
- When not to
Evidence and recording
- What the evidence shows
- Recording and video
Key messages
- Making it stick
- Ten key takeaways for practice
- Reflection
Keep exploring
Related specialist courses
These subjects sit naturally alongside this course — and we can combine courses into one visit.
Good to know
Frequently asked questions
Where is the training delivered?
All of our training is delivered on-site at your service, anywhere in the UK — we come to you, so there are no travel costs or venue hire for your team.
How long is the Intensive Interaction course?
It runs as a half day – 3 hours course, delivered in one visit unless stated otherwise.
How many delegates can attend?
Up to 15 delegates per session.
Do delegates receive a certificate?
Yes — every delegate receives a certificate on completion. We recommend refreshing every year.
How much does the course cost?
We price every course on application, based on your dates, location and delegate numbers. Use the contact buttons below — we reply quickly with a quote.
Can we combine courses into one visit?
Yes. Many clients build a full training day from shorter courses, and we can deliver several subjects in one visit — just tell us what your team needs.
Do you only train care providers?
No. This course suits care & nursing homes, home care & domiciliary, supported living, day services, hospices. If your sector isn’t listed, ask — we’ll tailor the course to your setting.
Book this course
We bring Intensive Interaction training to your service
Delivered on-site at your service, nationwide, with pricing on application. Tell us your dates and delegate numbers and we’ll reply quickly with a quote.
Part of our specialist training range. Also explore behaviour management training and mental health training.