Duty of Care
Understand your obligations to duty of care. This course helps your team balance an individual’s right to live independently with keeping them safe from harm, and to handle comments, complaints and conflict well.
About the course
Know your duty of care and act on it
This course explains what duty of care means in practice, the legislation behind it, and what to do when things go wrong — from mistakes and near misses to complaints and conflict. By the end of the course, delegates will:
- Know what your duty of care is and to whom
- Understand the definitions used in duty of care
- Know which legislations relate to duty of care and why
- Be aware of your responsibilities and your employer’s
- Understand the importance of an individual’s right to live independently whilst keeping them safe from harm
- Know how to deal with comments and complaints
- Understand that mistakes happen and follow procedure to prevent further mistakes
- Recognise why conflict happens and how to deal with the individual and situation
What you’ll cover
Full course content
Eight areas cover the whole of duty of care, from definitions and legislation through to complaints, mistakes and managing conflict.
Duty of Care
- Duty of care
- Duty of care to others
Definitions
- Wellbeing
- Code of conduct
- Advocate
Legislation
- The Health & Safety at Work Act 1974
- The Management of Health and Safety Regulations 1999
- RIDDOR
- COSHH
- PUWER
Responsibilities
- Employee responsibilities
- Employer responsibilities
Making Decisions
- Supporting independence
- Risk assessment
- Mental capacity
Comments and Complaints
- Complaints are an opportunity for improvements
- Positive comments
- Reporting concerns
- Complaints legislation
- Procedure for receiving complaints and comments
- Complaints officer
Incidents, Errors and Near Misses
- Mistakes
- Types of mistakes
- What to do after a mistake is made
- Do not blame others
Managing Conflict and Difficult Situations
- Causes of conflict
- Resolution
- Recognising potential conflict
- Workplace policy and procedure
Keep exploring
Related mandatory courses
Teams booking this course often pair it with these subjects. All are delivered on-site, and we can combine courses into one visit.
Book this course
We bring Duty of Care training to your care home
Delivered on-site at your service, nationwide, with pricing on application. Tell us your dates and delegate numbers and we’ll reply quickly with a quote.
Part of our mandatory training range. Also explore clinical training and first aid courses.