AIMS
To learn, understand and show appropriate use of common English words and phrases used in Care
LEARNING OUTCOMES
By the end of this course you will:
- Be aware of how Social Care works in the UK
- Recognise some common words used in Care
- Know the meaning of some common words used in Care
- Recognise some common phrases used in Care
- Show appropriate use of common words and phrases used in Care
- Recognise how good communication helps to provide better care
- Know how to overcome barriers to communication
- Be aware of common documentation used in Care
- Know how to report effectively
LESSONS AND TOPICS
Care in the UK
- Social Care in the UK
- Roles and Responsibilities
- CQC / CIS / CIW
Documentation and Reporting
- Defensible Documentation
- Types of Documentation
- Effective Reporting
- Case Studies and Scenarios
Common Terms used in Care
- Common Medical Conditions
- Related Terminology
- Common workplace Terminology
Communication with Residents and Families
- Barriers to Communication
- Good Communication Techniques
- Active Listening
- Case Studies and Scenarios
Common Phrases
- Person-Centred Care
- Care Planning
- End of Life
- Advanced Decision
- Behaviour of Concern
- Mental Capacity
- Best Interests
- Other Common Terminology
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