AIMS
To address consistency of care experienced by residents with a view to improving standards
LEARNING OUTCOMES
By the end of this course, you will:
- Recognise the Company Values relating to Care
- Know how the Company Values are reflected in day-to-day work
- Understand the importance of Person-Centred approaches to Care
- Be able to support residents appropriately and effectively with personal care
- Be able to support residents appropriately and effectively with eating and drinking
- Understand the importance of Privacy and Dignity
- Know the importance of reducing errors and near misses
- Know what is meant by Duty of Candour
- Understand that there are many aspects to care that can make a difference
LESSONS AND TOPICS
Company Values
- What are the Company Values?
- How they relate to the Care you give
Person-Centred Care
- What is Person-Centred Care?
- Best Practice Approaches
- The Importance of Consent
Little Things Matter
- Attitude and Approach
- Communication
- Cleanliness
- Organisation
- Positivity
Privacy and Dignity
- What is Privacy?
- What is Dignity?
- Terms of Endearment
- Appropriate Language
Eating and Drinking
- Independence
- Choice
- Capacity
- Assisting with Eating and Drinking
Errors and Incidents
- Errors
- Near Misses
- Reporting
- Duty of Candour
Personal Care
- Independence
- Choice
- Capacity
- Assistance
- Using a Toilet, including Practical
- Washing, including Practical
- Bed Baths, including Practical
- Oral Health, including Pactical
- Dressing, including Practical
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