AIMS
To be able to reduce the risk of conflict and deal with it effectively should it arise
LEARNING OUTCOMES
By the end of this course you will:
- Understand the responsibilities of leaders
- Know what Stress is
- Recognise the symptoms of Stress
- Understand ways to manage unresolved Stress
- Recognise how Stress can affect others
- Understand the impact of poor practice
- Know what is meant by lack of competence
- Be aware of Regulatory Bodies
- Understand what is meant by the term conflict
- Be aware of your behaviour during conflict
- Know ways to reduce conflict
- Know ways to prevent future conflict
LESSONS AND TOPICS
Roles and Responsibilities
- The Role of a Leader
- Responsibilities
- Supporting Your Team
Dealing with Poor Practice
- The Impact of Poor Practice
- Misconduct
- Lack of Competence
- Regulatory Bodies
Stress
- What is Stress?
- Fight or Flight Response
- Symptoms of Stress
- Managing Unresolved Stress
- Work-Related Triggers of Stress
- How Negative Stress Affects Others
Conflict Resolution
- What is Conflict?
- Your Behaviour During Conflict
- Reducing Conflict
- Preventing Future Conflict
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