AIMS
To be able to recognise when someone’s clinical status is deteriorating
LEARNING OUTCOMES
By the end of this course you will:
- Understand the importance of resilience
- Know ways to build resilience
- Recognise the responsibilities of leaders
- Understand ways to motivate and support teams
- Be aware of ways to work effectively as a team
- Understand how to communicate effectively
- Recognise key skills for listening to team members
- Be able to identify challenges in teams
- Be able to effectively deal with conflict
- Know ways of motivating your team
- Understand the importance of praise and rewards
LESSONS AND TOPICS
Staff resilience
- What is resilience?
- Why does resilience matter?
- How to build resilience
- Coping with stress
Challenges within the team
- Identifying skills
- Expectations
- Responsibility
- Delegation
Identifying your role and responsibilities
- The Role of a Leader
- Responsibilities
- Leadership
- Supporting your Team
- Skills Required to be a Leader
Dealing with challenging staff
- Conflict resolution
- Difficult conversations
- Dealing with underperformance
Teamwork
- How teams develop
- Working with others
- Seven Tips for Successful Teamwork
- Understanding Goals and Tasks
- Communication
Staff motivation & morale
- Motivating your teams
- Get to Know Your Team
- Ensure Your Team Are Competent
- Praise and Rewards
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